After-Sales Service

We guarantee the quality of the workmanship and materials of its supply that will be used in this installation for a period of the guarantee year from the date of final inspection and acceptance of delivery goods. Should any defects caused by the quality or installation techniques, develop within said period, we shall provide repair service and supply replacement/repair parts without charge. However, it will cost extra if the defects of LED display are caused by artificial factor.

• 1st Year
  Free of Charge (Including All kind of working platform)
• 2nd Year
  5% of the total invoice amount (Minimum Charge = HKD$6,000)
• 3rd Year
  7% of the total invoice amount (Minimum Charge = HKD$6,000)
• 4th Year
  8% of the total invoice amount (Minimum Charge = HKD$6,000)
• 5th Year
  9% of the total invoice amount (Minimum Charge = HKD$6,000)
  
  Remarks: Very good Discount rate will be offered to the client for service prepayments.
  

• That maintenance is to ensure the existing LED Display function satisfactorily.
• That the total LED Display maintenance cost should be paid at the commencement of the maintenance period.

• One year comprehensive maintenance (Including parts and labour )
• From Monday to Friday 9am to 6pm (Not including public holidays)
• Response time is within 24 hours in working days
• Emergency Call within 4 hours arrive the site = HKD$1,200
• Emergency Call within 2 hours arrive the site = HKD$2,000
• If more than 0.001% of dead spots rate or 10 dead spots (whichever is higher) to be found on the LED Display, the maintenance service will be arranged.
• Exclude any working platform
• Rental of Aluminum Working Platform = HKD$1,000 (within 3 meters height)
• Form 5 Signature of Aluminum Working Platform = HKD$700
  Rental of aerial platforms, truck mounted, cranes, forklift, crane trucks etc……= TBA
• Setup & Dismantle of Scaffolding = TBA
• Reset “auto On& Off timer” is not including in the maintenance contract, service charge is HKD$500.
  

will be null and void if:

• The product has been damaged under misuse, negligence, accident or natural disasters.
• The product has been modified, altered and/or repaired by unauthorized persons.
  

We provide onetime service for client’s who purchased the LED TV wall from our company or other well-known LED product’s suppliers. Service including site inspection, on-site repairing, spare parts repairing, computer setting, control program upgrade, waterproof improvement and production of new spare parts.

Site Inspect
HKD$800 / Time (Services Including pre-maintenance site check and program inspection)
Maintenance
T.B.A after site inspection

Based on Client’s requirement.

• One month comprehensive maintenance (Including parts and labour)
• From Monday to Friday 9am to 6pm (Not including public holidays)
• Response time is within 24 hours in working days
• Emergency Call within 4 hours arrive the site = HKD$1,200
• Emergency Call within 2 hours arrive the site = HKD$2,000
• If more than 0.001% of dead spots rate or 10 dead spots (whichever is higher) to be found on the LED Display, the maintenance
• ervice will be arranged.
• Exclude any working platform
• Rental of Aluminum Working Platform = HKD$1,000 (within 3 meters height)
• Form 5 Signature of Aluminum Working Platform = HKD$700
• Rental of aerial platforms, truck mounted, cranes, forklift, crane trucks etc……= TBA
• Setup & Dismantle of Scaffolding = TBA
• Reset “auto On& Off timer” is not including in the maintenance contract, service charge is HKD$500.

will be null and void if

• The product has been damaged under misuse, negligence, accident or natural disasters.
• The product has been modified, altered and/or repaired by unauthorized persons.

• Unit Price: LED modules = T.B.A
• Unit Price: Signal cable = free of charge
• Unit Price: Control card = HK$ 580/ each
• Unit Price: Power supply = HK$ 400/ each
• Unit Price: To repair of defective LED modules (Labour Cost) = HK$ 50/ each