Warranty Policy

Section G : After-Sales Services

  1. Yearly Based Warranty:

    We guarantee the quality of the workmanship and materials of its supply that will be used in this installation for a period of the guarantee year from the date of final inspection and acceptance of delivery goods. Should any defects caused by the quality or installation techniques, develop within said period, we shall provide repair service and supply replacement/repair parts without charge. However, it will cost extra if the defects of LED display are caused by artificial factor.

    Yearly Based Standard Charge :

    1st Year
    2nd Year
    3rd Year
    4th Year
    5th Year
    Free of Charge (Including All kind of working platform)
    5% of the total invoice amount (Minimum Charge = HKD$6,000)
    7% of the total invoice amount (Minimum Charge = HKD$6,000)
    8% of the total invoice amount (Minimum Charge = HKD$6,000)
    9% of the total invoice amount (Minimum Charge = HKD$6,000)
    Remarks : Very good Discount rate will be offered to the client for service prepayments.

    Maintenance Content
    • That maintenance is to ensure the existing LED Display function satisfactorily.
    • That the total LED Display maintenance cost should be paid at the commencement of the maintenance period.


    Services Standard
    • One year comprehensive maintenance (Including parts and labour )
    • From Monday to Friday 9am to 6pm (Not including public holidays)
    • Response time is within 24 hours in working days
    • Emergency Call within 4 hours arrive the site = HKD$1,200
    • Emergency Call within 2 hours arrive the site = HKD$2,000
    • If more than 0.001% of dead spots rate or 10 dead spots (whichever is higher) to be found on the LED Display, the maintenance service will be arranged.
    • Exclude any working platform
    • Rental of Aluminum Working Platform = HKD$1,000 (within 3 meters height)
    • Form 5 Signature of Aluminum Working Platform = HKD$700
    • Rental of aerial platforms, truck mounted, cranes, forklift, crane trucks etc……= TBA
    • Setup & Dismantle of Scaffolding = TBA
    • Reset “auto On& Off timer” is not including in the maintenance contract, service charge is HKD$500.


    This extended warranty will be null and void if:
    • The product has been damaged under misuse, negligence, accident or natural disasters.
    • The product has been modified, altered and/or repaired by unauthorized persons.

One Time Based Maintenance:

  1. Yearly Based Warranty:

    We provide onetime service for client’s who purchased the LED TV wall from our company or other well-known LED product’s suppliers. Service including site inspection, on-site repairing, spare parts repairing, computer setting, control program upgrade, waterproof improvement and production of new spare parts

    One time Based Standard Charge :

    Site Inspect
    Maintenance
    HKD$800 / Time (Services Including pre-maintenance site check and program inspection)
    T.B.A after site inspection
    Remarks : Very good Discount rate will be offered to the client for service prepayments.

    Maintenance Content
    • Based on Client’s requirement.


    Services Standard
    • One month comprehensive maintenance (Including parts and labour)
    • From Monday to Friday 9am to 6pm (Not including public holidays)
    • Response time is within 24 hours in working days
    • Emergency Call within 4 hours arrive the site = HKD$1,200
    • Emergency Call within 2 hours arrive the site = HKD$2,000
    • If more than 0.001% of dead spots rate or 10 dead spots (whichever is higher) to be found on the LED Display, the maintenance service will be arranged.
    • Exclude any working platform
    • Rental of Aluminum Working Platform = HKD$1,000 (within 3 meters height)
    • Form 5 Signature of Aluminum Working Platform = HKD$700
    • Rental of aerial platforms, truck mounted, cranes, forklift, crane trucks etc……= TBA
    • Setup & Dismantle of Scaffolding = TBA
    • Reset “auto On& Off timer” is not including in the maintenance contract, service charge is HKD$500.


    This extended warranty will be null and void if:
    • The product has been damaged under misuse, negligence, accident or natural disasters.
    • The product has been modified, altered and/or repaired by unauthorized persons.


    Spare Parts (Optional):
    • Unit Price: LED modules = T.B.A
    • Unit Price: Signal cable = free of charge
    • Unit Price: Control card = HK$ 580/ each
    • Unit Price: Power supply = HK$ 400/ each
    • Unit Price: To repair of defective LED modules (Labour Cost) = HK$ 50/ each

Section G : After-Sales Services

  1. Operation Training

    The training aims to train the professional system operators to master the system operation and deal with some basic faults, which in turn, will make sure that the LED display plays its proper role and profits can be obtained from customers’ investment. Thus, the two parties need to cooperate closely.


    It is suggested that the engineer in charge of debugging go through training in our company. The training content is as follows:

    • Basic working theory of the display
    • Operational program and management of the system
    • System security maintenance and notice
    • Installation of the system software
    • Maintenance of the display
    • Software basic faults solving
    • Hardware basic faults solving


    The trainees are appointed by the customer, and the training time is fixed through negotiation by both parties.
    The two parties need to cooperate very well to accomplish the training successfully, and the training result ought to be certified by customers’ written documents.
    We’ll provide essential written technical support while shipping goods if customers are not able to receive training in our company.


  2. Routine Maintenance

    1. Systems shall be run into operation for not less than half an hour every month when you lay up them.
    2. Spare parts provided by the maintenance centre shall be inspected once a quarter to keep them in a good condition, in case of an emergency.
    3. Malfunctioning spare parts shall be repaired in time.
    4. Computers equipped for operating system shall be used exclusively and shall not be used for any other purpose, which can keep computers away from virus.


  3. Technical Support

    In order to guarantee the smooth installation and use of LED display, we’ll provide the following written documents while delivering the goods: Software Instructions, Hardware Instructions, Maintenance Manual, and Installation Instructions.